Customer Complaint Management System
Lagos State, Nigeria
Dec 12 - 14 Dec, 2012
When Customers have a problem with something, they tell someone about it. They complain about companies that have overcharged them, provided poor service or who have rude employees. In fact, research shows that people who have a problem are likely to tell eight to ten people about it. However, fewer than one in twenty people who have a complaint will formally complain to the company itself.
Venue: i-Skill Knowledge Management Centre, 290A, Ajose Adeogun Street, Victoria Island, Lagos.