Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Beyond Customer Service: Building a Customer Centric Organisation

By: GLOMACS Training and Consultancy

United Arab Emirates

25 - 29 Nov, 2012  5 days

Follow Event

  

Becoming customer centric is one of the most important aims of any organisation. Customer centricity refers to the orientation of a company to the needs and behaviours of its customers, rather than internal drivers such as the quest for short-term profit. Customers have high expectations and demand quality customer service from companies they choose to do business with. Providing customer service excellence gives an organisation a competitive advantage in the marketplace and is the key factor that keeps customers coming back. Successful organisations understand the importance of developing a customer centric mind-set and deliberately restructure their customer service model to increase customer satisfaction and brand loyalty. Today, customers have an increasing range of choice: choice of supplier, choice of channel, choice of products and services. Their loyalty is determined by the quality of the experience they receive. Delegates will learn effective customer centric strategies and best practices to provide world-class customer service excellence. This dynamic, 5-day course gives customer service professionals the communication skills, technology tools, and motivation they require to build strong customer relationships and develop a customer centric organisation.

Dubai, United Arab Emirates Nov 25 - 29 Nov, 2012

009714 4250718

Related Courses
Professional Recruitment Analyst (ILM Endorsed) Professional Recruitment Analyst (ILM Endorsed)

5 days, 07 - 11 May, 2018 

2018-05-07 12:05:00
Malaysia

GLOMACS Training and Consultancy

At the end of this training seminar, participants will be able to: Have mastered the new recruitment process and be able to explain it to others Be able to write recruitment criteria and precise ...

Advanced Project Management / PMP® Exam Preparation Advanced Project Management / PMP® Exam Preparation

12 days, 08 - 19 Jul, 2018 

2018-07-08 12:07:00
United Arab Emirates

GLOMACS Training and Consultancy

The training course helps in: Building confidence to immediately take the PMP® examination upon the conclusion of the course Providing tips to delegates to answer difficult multiple-choice ...

Achieving Excellence in Customer Service - Providing a Quality Service Achieving Excellence in Customer Service - Providing a Quality Service

5 days, 29 Jul - 02 Aug, 2018 

2018-07-29 12:07:00
United Arab Emirates

GLOMACS Training and Consultancy

  Establish the importance of setting and reviewing customer service standards Develop an understanding of internal and external customer expectations Communicate more effectively by utilizing ...

Adaptive (Agile) Project Management: Distinguishing between Predictive and Adaptive Lifecycle Approaches Adaptive (Agile) Project Management: Distinguishing between Predictive and Adaptive Lifecycle Approaches

5 days, 02 - 06 Sep, 2018 

2018-09-02 12:09:00
United Arab Emirates

GLOMACS Training and Consultancy

This 5-day training seminar exposes delegates to the most current generally accepted practices of project management. Both predictive and adaptive project management approaches are explained and ...