Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Beyond Customer Service: Building a Customer Centric Organisation

By: GLOMACS Training and Consultancy

United Arab Emirates

25 - 29 Nov, 2012  5 days

Follow Event

  

Becoming customer centric is one of the most important aims of any organisation. Customer centricity refers to the orientation of a company to the needs and behaviours of its customers, rather than internal drivers such as the quest for short-term profit. Customers have high expectations and demand quality customer service from companies they choose to do business with. Providing customer service excellence gives an organisation a competitive advantage in the marketplace and is the key factor that keeps customers coming back. Successful organisations understand the importance of developing a customer centric mind-set and deliberately restructure their customer service model to increase customer satisfaction and brand loyalty. Today, customers have an increasing range of choice: choice of supplier, choice of channel, choice of products and services. Their loyalty is determined by the quality of the experience they receive. Delegates will learn effective customer centric strategies and best practices to provide world-class customer service excellence. This dynamic, 5-day course gives customer service professionals the communication skills, technology tools, and motivation they require to build strong customer relationships and develop a customer centric organisation.

Dubai, United Arab Emirates Nov 25 - 29 Nov, 2012

009714 4250718

Related Courses
The 10-Day HSE Program The 10-Day HSE Program
On going

12 days, 08 - 19 Oct, 2017 

2017-10-08 12:10:00
United Arab Emirates

GLOMACS Training and Consultancy

The 10-Day HSE Program training seminar is split into two modules: MODULE I - Hazardous Waste Management and Pollution MODULE II - QHSE Awareness and Implementation of ISO 9001, ...

Setting and Controlling Budgets Setting and Controlling Budgets

5 days, 18 - 22 Dec, 2017 

2017-12-18 12:12:00
Netherlands

GLOMACS Training and Consultancy

This seminar deals comprehensively with the questions you have always wanted to ask about planning, budget setting, and budgetary control, in plain language that is easy to understand. It covers in ...

Leading with Emotional Intelligence: Psychology of Leadership (Endorsed by ILM under 'Professional Leader') Leading with Emotional Intelligence: Psychology of Leadership (Endorsed by ILM under 'Professional Leader')

5 days, 30 Oct - 03 Nov, 2017 

2017-10-30 12:10:00
Singapore

GLOMACS Training and Consultancy

Gain the ability to recognize and positively manage emotions in yourself, in others and in groups. Recent studies indicate that emotional intelligence is a powerful key to effective leadership. This ...

Fundamentals of Strategic Planning Fundamentals of Strategic Planning

5 days, 22 - 26 Oct, 2017 

2017-10-22 12:10:00
Qatar

GLOMACS Training and Consultancy

This training course has been designed to cover all the fundamentals needed for effective strategic planning. It is intended for those wanting to develop their strategic awareness and prepare them ...