Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Beyond Customer Service: Building a Customer Centric Organisation

By: GLOMACS Training and Consultancy

United Arab Emirates

25 - 29 Nov, 2012  5 days

Follow Event

  

Becoming customer centric is one of the most important aims of any organisation. Customer centricity refers to the orientation of a company to the needs and behaviours of its customers, rather than internal drivers such as the quest for short-term profit. Customers have high expectations and demand quality customer service from companies they choose to do business with. Providing customer service excellence gives an organisation a competitive advantage in the marketplace and is the key factor that keeps customers coming back. Successful organisations understand the importance of developing a customer centric mind-set and deliberately restructure their customer service model to increase customer satisfaction and brand loyalty. Today, customers have an increasing range of choice: choice of supplier, choice of channel, choice of products and services. Their loyalty is determined by the quality of the experience they receive. Delegates will learn effective customer centric strategies and best practices to provide world-class customer service excellence. This dynamic, 5-day course gives customer service professionals the communication skills, technology tools, and motivation they require to build strong customer relationships and develop a customer centric organisation.

Dubai, United Arab Emirates Nov 25 - 29 Nov, 2012

009714 4250718

Related Courses
Project Risk Management and Compliance Project Risk Management and Compliance

5 days, 09 - 13 Jul, 2017 

2017-07-09 12:07:00
United Arab Emirates

GLOMACS Training and Consultancy

This seminar will emphasize awareness of project risk management to minimize project cost/schedule overruns and improve project execution. Project management is all about the management of risks; the ...

Mastering Contracts Management: The Oxford 5-Day MBA Mastering Contracts Management: The Oxford 5-Day MBA

5 days, 16 - 20 Oct, 2017 

2017-10-16 12:10:00
United States of America (USA)

GLOMACS Training and Consultancy

The contract is at the core of all commercial transactions and contracts management is a core competency of all successful organisations. The very best organisations in the world understand the ...

Advanced Accident Investigation and Reporting Advanced Accident Investigation and Reporting

5 days, 01 - 05 Oct, 2017 

2017-10-01 12:10:00
United Arab Emirates

GLOMACS Training and Consultancy

In spite of all our best efforts, accidents and incidents occasionally occur. These unplanned or undesired events can adversely affect a company’s work operations and may include work-related ...

Maintenance Strategy Development  and Cost Effective Implementation Maintenance Strategy Development and Cost Effective Implementation

12 days, 30 Jul - 10 Aug, 2017 

2017-07-30 12:07:00
United Arab Emirates

GLOMACS Training and Consultancy

Maintenance and Reliability Best Practices are critical for every successful individual and company. The first module of this workshop delivers many practical and new Maintenance and Reliability ...