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Achieving Excellence in Customer Service - Providing a Quality Service

By: GLOMACS Training and Consultancy

United Arab Emirates

09 - 13 Dec, 2012  5 days

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Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well?trained customer service professionals who have a passion for providing quality service. This dynamic, five-day course emphasizes the professional communication skills and actions that create the foundation for continuous improvement. In today?s customer-oriented business environment, ?people skills? are critical for career advancement and organisational effectiveness. The programme emphasise the importance of providing customer service excellence in a competitive environment, proven strategies for service recovery, and negotiation techniques for dealing with difficult customers in a professional manner.

Dubai, United Arab Emirates Dec 09 - 13 Dec, 2012

009714 4250724

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