Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Beyond Customer Service: Building a Customer Centric Organisation

By: GLOMACS Training and Consultancy

United Arab Emirates

02 - 06 Jun, 2013  5 days

Follow Event

  

Becoming customer centric is one of the most important aims of any organisation. Customer centricity refers to the orientation of a company to the needs and behaviours of its customers, rather than internal drivers such as the quest for short-term profit. Customers have high expectations and demand quality customer service from companies they choose to do business with. Providing customer service excellence gives an organisation a competitive advantage in the marketplace and is the key factor that keeps customers coming back. Successful organisations understand the importance of developing a customer centric mind-set and deliberately restructure their customer service model to increase customer satisfaction and brand loyalty. Today, customers have an increasing range of choice: choice of supplier, choice of channel, choice of products and services. Their loyalty is determined by the quality of the experience they receive. Delegates will learn effective customer centric strategies and best practices to provide world-class customer service excellence. This dynamic, 5-day course gives customer service professionals the communication skills, technology tools, and motivation they require to build strong customer relationships and develop a customer centric organisation.

Dubai, United Arab Emirates Jun 02 - 06 Jun, 2013

009714 4250768

Related Courses
Financial Analysis, Planning  and Controlling Budgets Financial Analysis, Planning and Controlling Budgets

12 days, 11 - 22 Dec, 2017 

2017-12-11 12:12:00
Netherlands

GLOMACS Training and Consultancy

This 10-day seminar brings together important areas of Financial Management, Planning and Control: Financial Analysis, Planning and Control - Setting and Controlling Budgets. It will help business ...

Leadership - Masterclass Leadership - Masterclass

5 days, 27 Nov - 01 Dec, 2017 

2017-11-27 12:11:00
United States of America (USA)

GLOMACS Training and Consultancy

The seminar opens by exploring the key leadership skills and how to apply them in the organization. Using this initial analysis, the seminar explores the managing yourself as a leader, leading a ...

Project Risk Management and Compliance Project Risk Management and Compliance

5 days, 10 - 14 Dec, 2017 

2017-12-10 12:12:00
United Arab Emirates

GLOMACS Training and Consultancy

This seminar will emphasize awareness of project risk management to minimize project cost/schedule overruns and improve project execution. Project management is all about the management of risks; the ...

Contractor Safety Management Contractor Safety Management

5 days, 17 - 21 Dec, 2017 

2017-12-17 12:12:00
United Arab Emirates

GLOMACS Training and Consultancy

This highly-interactive training seminar will provide you with all the necessary skills and talents to successfully appoint a contractor and manage them with confidence to ensure their health and ...