Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

CUSTOMER FOCUSED MANAGEMENT

By: GLOMACS Training and Consultancy

17 - 21 Dec, 2012  5 days

Follow Event

  

A customer-focused organisation is grounded in the belief that long-term success depends on a commitment to customer satisfaction throughout the entire organisation. This programme focuses on what it takes to build the culture, the processes and the relationships that will lead to long-term growth and financial sustainability. Leaders are role models in planning, communication, coaching and employee recognition. Their efforts result in increased employee loyalty, greater innovation and improved customer satisfaction. The course covers customer service management responsibilities, from the most fundamental tasks of hiring, training, coaching and teambuilding to quality assurance and leadership skills. This challenging and highly participative programme will focus on creating and managing effective teams, dealing with difficult customers, understanding behavioural styles and proven leadership strategies.

London, United Kingdom Dec 17 - 21 Dec, 2012
US$4,450.00
(Convert Currency)

009714 4250733

Related Courses
Leading and Managing Change Best Practices in Change Management Processes and Communication Leading and Managing Change Best Practices in Change Management Processes and Communication

5 days, 27 - 31 Aug, 2017 

2017-08-27 12:08:00
United Kingdom

GLOMACS Training and Consultancy

Change is a fact of life in all teams, organisations and countries. The Leadership of change is vital and no matter what activities a Leader or Manager becomes involved in, from strategy ...

Feasibility Analysis Technical, Economic, Commercial and Project Financing Feasibility Analysis Technical, Economic, Commercial and Project Financing

5 days, 24 - 28 Jul, 2017 

2017-07-24 12:07:00
United States of America (USA)

GLOMACS Training and Consultancy

Many organizations commit to a course of action that produces unsatisfactory results. This is almost always due to poor feasibility analysis before decisions are made. There is overwhelming evidence ...

Modern Practices in Oil and Gas Contracts, Licensing, Production Rights, Legislation and Agreements Modern Practices in Oil and Gas Contracts, Licensing, Production Rights, Legislation and Agreements

5 days, 10 - 14 Jul, 2017 

2017-07-10 12:07:00
United Kingdom

GLOMACS Training and Consultancy

This training seminar will provide its participants with valuable insight into the operations of the Oil and Gas Industry in a modern context. Oil and Gas contracts are the life blood of the ...

Advanced Data Analysis Techniques : Modelling, Simulation and Predictive Analytics Advanced Data Analysis Techniques : Modelling, Simulation and Predictive Analytics

5 days, 14 - 18 May, 2017 

2017-05-14 12:05:00
United Arab Emirates

GLOMACS Training and Consultancy

The statistical analysis of numerical information is proven to be a powerful tool, providing everyday insight into matters like corporate finance, production processes and quality control. However, ...