f

Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

CUSTOMER FOCUSED MANAGEMENT

By: GLOMACS Training and Consultancy

17 - 21 Dec, 2012  5 days

Follow Event

  

A customer-focused organisation is grounded in the belief that long-term success depends on a commitment to customer satisfaction throughout the entire organisation. This programme focuses on what it takes to build the culture, the processes and the relationships that will lead to long-term growth and financial sustainability. Leaders are role models in planning, communication, coaching and employee recognition. Their efforts result in increased employee loyalty, greater innovation and improved customer satisfaction. The course covers customer service management responsibilities, from the most fundamental tasks of hiring, training, coaching and teambuilding to quality assurance and leadership skills. This challenging and highly participative programme will focus on creating and managing effective teams, dealing with difficult customers, understanding behavioural styles and proven leadership strategies.

London, United Kingdom Dec 17 - 21 Dec, 2012
US$4,450.00
(Convert Currency)

009714 4250733

Related Courses
Measuring and Managing  Customer Satisfaction ISO 9001 and Beyond Measuring and Managing Customer Satisfaction ISO 9001 and Beyond

5 days, 12 - 16 Nov, 2017 

2017-11-12 12:11:00
United Arab Emirates

GLOMACS Training and Consultancy

Quality is something every company strives for and is often times very difficult to achieve. ISO 9001 standards helps an organisation give its customers the confidence that they are buying their ...

Financial Management  for Non-Financial Professionals Financial Management for Non-Financial Professionals

5 days, 17 - 21 Sep, 2017 

2017-09-17 12:09:00
United Arab Emirates

GLOMACS Training and Consultancy

Business professionals need to understand the financial factors critical to business success. This interactive seminar will show how finance works in today’s fast-moving business environment. ...

Project Appraisal: Financial and Economic Factors Project Appraisal: Financial and Economic Factors

5 days, 18 - 22 Sep, 2017 

2017-09-18 12:09:00
United Kingdom

GLOMACS Training and Consultancy

Managers are consistently exposed to take decisions that maximize the performance of the company and contribute toward the growth of healthy economy. However, they must match internal capabilities to ...

Procurement and Supply Chain Management Best Practices Procurement and Supply Chain Management Best Practices

12 days, 08 - 19 Oct, 2017 

2017-10-08 12:10:00
United Arab Emirates

GLOMACS Training and Consultancy

The development and implementation of carefully crafted strategies for the acquisition of all materials, goods, equipment and services has become a critical issue in all organizations wishing to ...