Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Competencies in Service Strategy

By: Tom Associates Training  

Lagos State, Nigeria

09 - 12 Apr, 2013  4 days

Follow Event

  

A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding understanding customer equity, Customer value proposition, Customer bonding, Customer mind-share, what is changing in the business, where opportunities and options exist for the competence enhancement and agreement on service targets and specific actions.

Tom Associates Management Dev. Centre, 5/7 Alade Lawal Street, off Ikorodu Road, opposite Anthony Police Station, Anthony Village, Lagos, Nigeria Apr 09 - 12 Apr, 2013
NGN120,000.00 Vat Inclusive
(Convert Currency)

2348033019120

Related Courses
How to Find and Win New Business: Opening Doors and Converting Opportunities How to Find and Win New Business: Opening Doors and Converting Opportunities

3 days, 18 - 20 Oct, 2017 

2017-10-18 12:10:00
Lagos State, Nigeria

Tom Associates Training

The Focus of the How to Find and Win New Business: Opening Doors and Converting Opportunities training course are: How to plan prospecting for new customers How to position the organization and ...

Preventive Maintenance Course Preventive Maintenance Course

5 days, 04 - 08 Dec, 2017 

2017-12-04 12:12:00
Lagos State, Nigeria

Tom Associates Training

Preventive maintenance takes proactive and organized actions to ensure that the plant will continue to function optimally to effect the achievement of planned results as per production schedule and ...

KPI Setting Process for Objective Performance Management KPI Setting Process for Objective Performance Management

2 day, 05 - 06 Oct, 2017 

2017-10-05 12:10:00
Lagos State, Nigeria

Tom Associates Training

The process of setting performance standards which can support appraising your employees’ performances against predefined sets of criteria that support the organization’s goals and ...

Occupational Health and Safety Management Occupational Health and Safety Management

2 day, 02 - 03 Nov, 2017 

2017-11-02 12:11:00
Lagos State, Nigeria

Tom Associates Training

Failure to put SMART health, safety and environmental policies and procedures in place could be an expensive mistake.  The illnesses and accidents risked as a result could bring a range of ...