Performance improvement initiatives fail for two main reasons. Firstly, conception: they try to do the wrong things. Secondly, execution: they fail to engage with the complexities of aligning behaviours around the new business model. Three patterns have emerged: some initiatives are total failures; some start well and then lose momentum; a few launch processes of self-sustaining improvement. Achieving Outstanding Performance emphasises the importance of making the right decisions and choices. You will also understand the role played by people, processes, and measures in order to meet performance. During the programme, you will study case studies of well–known companies grappling with transformation to draw upon the do's and don’ts in performance excellence.