Warehouse Management and Physical Distribution are important flow control activities in the Logistics Management Function. Regardless of the efficiency with which all preceding activities have been conducted, these activities have major roles in determining the degree to which total customer satisfaction is achieved. In today's global business environment, the quality of warehousing and distribution management can have significant impact on corporate performance and profitability. It is important that both direct and indirect employees involved in these activities fully understand their roles and indeed the consequences of substandard performance. The ability to co-ordinate internally as a team as well as with other internal functions is crucial to success. During this program, participants will learn how to measure and evaluate warehouse operation performance to improve warehouse efficiency and personnel productivity. They will gain fundamental training on the working practices, principles and procedure of effective distribution and warehouse management as it relates to their function.