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Strategic Customer Service Management (Quality Improvement Process)

By: Human Capital Associates

Kaduna State, Nigeria

04 - 06 Feb, 2013  3 days

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Programme Overview: In today’s business environment, a key element of business practice is to position one's product/service differently and create a unique image for it. To achieve this, excellent customer service management is very vital. It is superior service as perceived by customers that makes the difference between successful organizations and unsuccessful ones. This workshop will assist senior personnel who are managers of the front line staff to acquire better skills and strategies for excellent customer care and relationship building competencies.

Hamdala Hotel, Kaduna Kaduna - State Feb 04 - 06 Feb, 2013
NGN75,500.00
(Convert Currency)

234-01-8129009, 234-01-8977546, 2348029170491

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