Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Service Excellence: (The Moment of Truth)

By: Human Capital Associates

Lagos State, Nigeria

18 - 19 Nov, 2013  2 day

Follow Event

  

Programme Overview: In today's businesses and in particular, the service industry, three factors work individually and in combination to make organizations reconsider the way they do business. These are: sophisticated customers needs, intense competition, and the pace of change. Quality customer care is leading this change! Each day of every week, of every month and of every year, customers come into contact with various transactional points of the service and make a silent judgement  they fill out a mental report card on the way they are treated. Each report card is a moment of truth. Organizations that provide satisfying services and quality products will always be remembered and rewarded in the following ways: Improved Customer Retention, Increased Business Growth, and Enhanced Self and Organizational Image.

Ostra Hall & Hotel, Behind M.K.O. Abiola Garden CBD Alausa Ikeja Lagos Nov 18 - 19 Nov, 2013
NGN60,500.00
(Convert Currency)

234-01-8129009, 234-01-8977546, 2348029170491

Related Courses
Reliability Maintenance Master Class for Professional Maintenance Engineers Reliability Maintenance Master Class for Professional Maintenance Engineers

5 days, 09 - 13 Oct, 2017 

2017-10-09 12:10:00
Kenya

Human Capital Associates

This course is designed for professional maintenance engineers working in production facilities, equipment maintenance to ensure reliability of such plants and facilities. The Society For Maintenance ...

Planning and Preparing for Retirement (Psycho-Social Adjustment Course for Retiring Executives) Planning and Preparing for Retirement (Psycho-Social Adjustment Course for Retiring Executives)

3 days, 17 - 19 Jul, 2017 

2017-07-17 12:07:00
Lagos State, Nigeria

Human Capital Associates

Retiring Executives find it hard and afraid to adjust to the seemingly inactive nature of retirement. Often they tackle this by “Stumbling” into business which due to lack of foresight, ...

Strategic Warehousing and Inventory Management Strategic Warehousing and Inventory Management

3 days, 07 - 09 Jun, 2017 

2017-06-07 12:06:00
Rivers State, Nigeria

Human Capital Associates

All businesses have to carry stock or inventory of some kinds in order to ensure that the demands from customers are met promptly. Inventory management is risky, and risk varies upon a firm’s ...

Under-Balanced Drilling Workshop Under-Balanced Drilling Workshop

5 days, 24 - 28 Jul, 2017 

2017-07-24 12:07:00
United Arab Emirates

Human Capital Associates

This course covers the integrated technologies involved in under-balanced drilling. Participants will learn the operation of an under-balanced drilling project and be able to make informed selections ...