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Competencies in Service Strategy

By: Tom Associates Training  

Lagos State, Nigeria

04 - 07 Dec, 2012  4 days

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A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding:

Understanding Customer Equity

Customer value proposition

Customer bonding

Customer mind-share

What is changing in the business?

Where opportunities and options exist for the competence enhancement

Agreement on service targets and specific actions

5/7 Alade Lawal Street, opposite Anthony Police Station, Anthony Village, off Ikorodu Road, Lagos, Nigeria Dec 04 - 07 Dec, 2012
NGN100,000.00 (VAT Inclusive)
(Convert Currency)

08033019120

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