close

Uploads

Find Events

Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world



Use Advanced search

business logo

Competencies in Service Strategy

By: Tom Associates Training  

Lagos State, Nigeria

04 - 07 Dec, 2012  4 days

Follow Event

  

A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding:

Understanding Customer Equity

Customer value proposition

Customer bonding

Customer mind-share

What is changing in the business?

Where opportunities and options exist for the competence enhancement

Agreement on service targets and specific actions

5/7 Alade Lawal Street, opposite Anthony Police Station, Anthony Village, off Ikorodu Road, Lagos, Nigeria Dec 04 - 07 Dec, 2012
NGN100,000.00 (VAT Inclusive)
(Convert Currency)

08033019120

Visit Website Contact Person
          
Related Courses
Protocol, Public Relations and Events Management Protocol, Public Relations and Events Management

5 days, 20 - 24 Nov, 2017 

2017-11-20 12:11:00
Lagos State, Nigeria

Tom Associates Training

The objectives of this Protocol, Public Relations and Events Management training course include to: Arrange and provide protocol services including logistics requirements. Organize travel ...

Management Development for Personal Assistants and Senior Secretaries Management Development for Personal Assistants and Senior Secretaries

5 days, 18 - 22 Sep, 2017 

2017-09-18 12:09:00
Lagos State, Nigeria

Tom Associates Training

This course will take the PAs and Senior Secretaries through some thought process that focuses on the style and work culture which characterizes the managers they work with. The jobs of Personal ...

KPI Setting Process for Objective Performance Management KPI Setting Process for Objective Performance Management

2 day, 05 - 06 Oct, 2017 

2017-10-05 12:10:00
Lagos State, Nigeria

Tom Associates Training

The process of setting performance standards which can support appraising your employees’ performances against predefined sets of criteria that support the organization’s goals and ...

How to Find and Win New Business: Opening Doors and Converting Opportunities How to Find and Win New Business: Opening Doors and Converting Opportunities

3 days, 18 - 20 Oct, 2017 

2017-10-18 12:10:00
Lagos State, Nigeria

Tom Associates Training

The Focus of the How to Find and Win New Business: Opening Doors and Converting Opportunities training course are: How to plan prospecting for new customers How to position the organization and ...