The Singapore Civil Service (an establishment of the Singapore Government) is an internationally acclaimed premier training institution whose role is to nurture and develop people for first class public service. Its core focus areas are Governance, Leadership, Public Administration and Management. Direct Impact Consulting in recognition of the need to provide a niche training service to performance-driven public institutions is collaborating with the Singapore Civil Service College to offer a range of programs starting with the “Public Sector Excellence Series” here in Nigeria, with Faculty from the College taking all the sessions. Kindly note that certificates will be issued by the Singapore Civil Service College to every participant. MANAGEMENT & LEADERSHIP SKILLS FOR THE 21st CENTURY PUBLIC SERVICE : Public service excellence requires leaders to develop and manage high achieving teams that produce exceptional results and drive public service purpose. This programme is designed to inspire those in leadership positions to further strengthen their managerial skills and leadership competencies. It will facilitate a reflective experience and expose public officers to leadership challenges. Participants will learn how to improve on the fundamental components of goal-setting, delegating, motivating, and giving performance feedback to their staff. At the end of the programme, participants will: • Manage key challenges relating to effective management of tasks, teams and individuals • Differentiate between leadership and management • Apply leadership and coaching styles and recognize when each is appropriate • Lead and support organisational change in a positive manner • Assess their own management profile and the impact on performance • Engage in group problem solving and decision making Programme Contents 1. Introduction to Governance • Principles of Governance • Whole-of-Government Approach 2. Perspectives of Management & Leadership • New Challenges Facing a Manager in the 21st Century Public Service • Action-Centred Leadership – The Task, Team and Individual 3. Delegating Techniques • Successful Delegation / Poor Delegation • Feedback and Follow-up 4. Managing Change • Role of Leadership in Managing Change • Why do People Resist Change • Styles and Degrees of Handling Change 5. Motivating the Team and Team Members • Understand Motivation and Articulate How It Impacts Performance • Identify Barriers to Motivation • Positive Behaviour Reinforcement for High Performers 6. Managing Performance • Set Clear Work Performance Expectations for Individuals • Motivational vs. Developmental Feedback • 6-Step Feedback Technique 7. Building High Performance Teams • Benefits of Teams and Teambuilding • Setting SMART Goals for Teams • Most Common Reasons Teambuilding Fails 8. Today’s Leader and Personal Productivity • Importance of Productivity Management • Identify Productivity Pay-offs This programme will be highly interactive and experiential. Activities include open discussions, group work and other learning methodologies. Participants will also have adequate opportunity to share their experiences, learning points and challenges during the programme.