Service Level Agreements: Planning, Negotiating and Managing High-Quality Performance Contracts
By: GLOMACS Training and Consultancy
Dec 15 - 19 Dec, 2014
This training course will ensure that you understand how to decide rationally what activities to outsource and what not, how to select the best contractor and how to evaluate the delivered performance of all parties involved. You will understand the different contract types, the pros and cons of SLAs, avoid the potential pitfalls and improve the performance. Balanced scorecards to measure the contractor performance, used in several branches will be discussed. Through a combination of teaching and group work, you will leave the course with practical tools & practices to develop improved SLAs.
Venue: Amsterdam, Netherlands.