As the facilities management function continues to evolve, so do the range of responsibilities and the methods employed to deliver services. In this interactive course, participants are engaged with thought-provoking exercises and discussions to build solid skills, real-world insight and valuable know-how to handle the facility management job with confidence. This training programme covers the facility management range providing expert solutions confront head-on the realworld challenges encountered on the ground. Everyone leaves the program with new skills to deal with people and manage change. The course helps participants recognize and confront the implications of their actions in a "safe" environment.