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ITIL Service Capability: Operational Support and Analysis

By: American Management Association

United States of America (USA)

09 - 13 Dec, 2013  5 days

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During the virtual seminar, you'll learn the practical features of the ITIL Service Lifecycle as well as the processes associated with the Planning, Protection, and Optimization of services capability. With a focus on operational-level process activities and supporting methods, you will figure out how to execute these processes in a practical, hands-on learning environment. You will also learn how to apply this course’s practices throughout the entire Service Management Lifecycle. This online course is designed using an experiential, scenario-based approach to learning the core of the ITIL best practices. After your completion of the course, you will be in an excellent position to successfully complete the associated exam, which is offered on the last day of the course.

Online Dec 09 - 13 Dec, 2013
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