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Customer Service Excellence: How to Win and Keep Customers

By: American Management Association (AMA)

United States of America (USA)

10 - 11 Mar, 2014  2 day

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Providing customer service excellence is what will keep your customers coming back. Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This customer service training seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

New York, USA Mar 10 - 11 Mar, 2014
$1,895 (Non Members), $1,695 (AMA Members), $1,451 (GSA)
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877-566-9441