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ITIL Service Capability: Release, Control, And Validation

By: American Management Association

United States of America (USA)

07 - 11 Oct, 2013  5 days

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In this virtual seminar, you will examine the practical aspects of the ITIL service lifecycle and processes associated with the release, control, and validation (RCV) of services and service delivery.  Through online applications you will focus primarily on the operational-level process activities and their corresponding supporting methods. In a sensible, experiential learning environment you will learn the core disciplines of ITIL best practices. After you complete the sessions, you will be in an excellent position to successfully complete the associated exam. The exam will be offered on the last day of the course.

Online Oct 07 - 11 Oct, 2013
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