With this live online workshop, develop and adjust your IT services and processes to changing business needs. The ability to align and realign IT Services to changing business needs is essential your IT department and larger business at whole. This virtual seminar covers the overall concepts, processes, policies, and methods of the Continual Service Improvement (CSI) phase in the Service Lifecycle. Using a scenario-based teaching approach, you will learn how to manage the activities and techniques within the CSI Stage right at your desktop. After completing these sessions, you will be well positioned to successfully complete the associated exam, which is offered on the last day of the course at 4:00 p.m. All content adheres to IT Infrastructure Library (ITIL) best practices.