Learn how to design and deliver ITIL Service Design processes in this virtual seminar! The design and delivery of technology is critical to the success of your IT department and larger business at whole. This virtual seminar covers the overall concepts, processes, policies, and methods of the Service Design phase in the Service Lifecycle. Using a scenario-based teaching approach, you will learn how to manage Service Design activities and techniques right at your desktop. After completing the course, you will be well positioned to successfully complete the associated exam, which is offered on the last day of the course. All content adheres to IT Infrastructure Library (ITIL) best practices.