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ITIL V3 2011 Foundation Certificate in IT Service Management


Lagos State, Nigeria

23 - 25 Sep, 2013  3 days

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Our ITIL v3 2011 edition training program will arm your staff with the know-how you need to transform your IT department into a valued business partner, from that of a cost-center to a profit-center, one that aids in profit making for your business. Participants will gain an understanding of how implementing ITIL / ITSM best practice management principles can help transform their organizations into world-class run businesses. You will better understand ITIL / ITSM, ICT Services, Customer Service etc. You will learn how to: • Be more customer-focused • Be service-driven • Improve operation efficiency and effectiveness • Reduce cost of doing business - and more…

Training Centre, 29B, Olugun Agbaje Street, Victoria Island , Lagos Sep 23 - 25 Sep, 2013
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