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The Essential Skills for Customer Service Excellence

By: Contact Center Support Professionals Ltd

Lagos State, Nigeria

07 - 14 Dec, 2013  8 days

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"The Essential Skills for Customer Service Excellence" An Open Training for Corporate Contact and Frontline Professionals Duration Join other Professionals from different organizations, discuss best practice and take your organization a step further! Get trained by qualified and experienced professionals with a passion for service excellence.

Core Competencies addressed in the training: 

Customer service excellence (Hello How may I help)

- Communication with Customers

- Handling difficult customers and complaints

- Working customer service teams and team motivation

- Understanding the customer service processes

- Understanding customer experience Who should attend?

- Contact Centre Professionals - Sales and Marketing Representative

- Personal assistants and receptionist - Order fulfillment professionals

- Secretaries and key account managers Empower Your Staff Today!

CCSP Event Centre 7 Ikorodu Road, Maryland, Lagos. Dec 07 - 14 Dec, 2013
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