"The Essential Skills for Customer Service Excellence" An Open Training for Corporate Contact and Frontline Professionals Duration Join other Professionals from different organizations, discuss best practice and take your organization a step further! Get trained by qualified and experienced professionals with a passion for service excellence.
Core Competencies addressed in the training:
Customer service excellence (Hello How may I help)
- Communication with Customers
- Handling difficult customers and complaints
- Working customer service teams and team motivation
- Understanding the customer service processes
- Understanding customer experience Who should attend?
- Contact Centre Professionals - Sales and Marketing Representative
- Personal assistants and receptionist - Order fulfillment professionals
- Secretaries and key account managers Empower Your Staff Today!