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ITIL V3 2011 Foundation Certificate in IT Service Management


Lagos State, Nigeria

09 - 11 Dec, 2013  3 days

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Our ITIL v3 2011 edition training program will arm your staff with the know-how you need to transform your IT department into a valued business partner, from that of a cost-center to a profit-center, one that aids in profit making for your business. Participants will gain an understanding of how implementing ITIL / ITSM best practice management principles can help transform their organizations into world-class run businesses. You will better understand ITIL / ITSM, ICT Services, Customer Service etc.

You will learn how to:

• Be more customer-focused

• Be service-driven

• Improve operation efficiency and effectiveness

• Reduce cost of doing business - and more…

29B Ologun Agbaje Street Victoria Island Lagos, Nigeria Dec 09 - 11 Dec, 2013
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+234 0702911493

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