Our ITIL v3 2011 edition training program will arm your staff with the know-how you need to transform your IT department into a valued business partner, from that of a cost-center to a profit-center, one that aids in profit making for your business. Participants will gain an understanding of how implementing ITIL / ITSM best practice management principles can help transform their organizations into world-class run businesses. You will better understand ITIL / ITSM, ICT Services, Customer Service etc.
You will learn how to:
• Be more customer-focused
• Be service-driven
• Improve operation efficiency and effectiveness
• Reduce cost of doing business - and more…