Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Competencies in Service Strategy

By: Tom Associates  

Lagos State, Nigeria

08 - 11 Apr, 2014  4 days

Follow Event

  

A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding:

  • Understanding Customer Equity

             o   Customer value proposition
             o   Customer bonding
             o   Customer mind-share

  •  What is changing in the business?
  •  Where opportunities and options exist for the competence enhancement.
  •  Agreement on service targets and specific actions.
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos Apr 08 - 11 Apr, 2014
NGN120,000.00 VAT inclusive
(Convert Currency)

08033019120

Related Courses
Problem Solving and Decision Making Techniques Program Problem Solving and Decision Making Techniques Program

3 days, 27 - 29 Jun, 2018 

2018-06-27 12:06:00
Lagos State, Nigeria

Tom Associates

This programme delivers Problem Solving Techniques, one of the unique competencies all managers, whether budding or experienced, must possess. The ability of a manager to solve problems will be ...

Supply Chain and Logistics Management Supply Chain and Logistics Management

4 days, 17 - 20 Jul, 2018 

2018-07-17 12:07:00
Lagos State, Nigeria

Tom Associates

The importance of careful management of the supply chain is now most critical. Companies should recognize that proper management of the supply chain will contribute immensely to reduced cost and, in ...

Competency Training For Business Development Executives Competency Training For Business Development Executives

3 days, 08 - 10 Aug, 2018 

2018-08-08 12:08:00
Lagos State, Nigeria

Tom Associates

A Business Development skill is an enterprise management capability, and all participants in this course will acquire Seven Major Competencies: Ability to develop business trendsetter ideas Ability ...

Banking Services and Marketing Strategies Banking Services and Marketing Strategies

3 days, 01 - 03 Aug, 2018 

2018-08-01 12:08:00
Lagos State, Nigeria

Tom Associates

Banks offer the similar products and services mostly. What distinguishes one bank from another therefore will be the quality and uniqueness of services rendered, plus the marketing strategies ...