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Competencies in Service Strategy

By: Tom Associates Training  

Lagos State, Nigeria

08 - 11 Apr, 2014  4 days

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A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding:

  • Understanding Customer Equity

             o   Customer value proposition
             o   Customer bonding
             o   Customer mind-share

  •  What is changing in the business?
  •  Where opportunities and options exist for the competence enhancement.
  •  Agreement on service targets and specific actions.
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos Apr 08 - 11 Apr, 2014
NGN120,000.00 VAT inclusive
(Convert Currency)

08033019120

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