Competencies in Service Strategy
By: Tom Associates Training
Lagos State, Nigeria
Sep 02 - 05 Sep, 2014
A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding:
Understanding Customer Equity
- Customer value proposition
- Customer bonding
- Customer mind-share
What is changing in the business?
Where opportunities and options exist for the competence enhancement.
Agreement on service targets and specific actions.
Venue: 5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos
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Kwara State, Nigeria
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Tom Associates Training
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