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Competencies in Service Strategy

By: Tom Associates Training  

Lagos State, Nigeria

02 - 05 Dec, 2014  4 days

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A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding:

  • Understanding Customer Equity
  • Customer value proposition
  • Customer bonding
  • Customer mind-share
  • What is changing in the business?
  • Where opportunities and options exist for the competence enhancement.
  • Agreement on service targets and specific actions.
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos Dec 02 - 05 Dec, 2014
NGN120,000.00 VAT inclusive
(Convert Currency)

08033019120

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