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The Essential Skills for Customer Service Excellence


Lagos State, Nigeria

18 - 29 Jan, 2014  12 days

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Dear Professional, We wish to inform you that the next batch of our customer service for open training front-line professionals comes up in January 2014, see details below. “The Essential Skills for customer Service Excellence” Course fee is 45,000/participant. Venue 7 Ikorodu Road, Maryland Lagos Course Description: The Essential Skills for Customer Service Excellence Duration: 2 Days Training Dates: -Sat 18th and Sat 25th January 2014 -Wed 21st and Wed 22nd January 2014 Nominate your employees for this training, and enhance their service delivery skills. This is a great opportunity for skills acquisition and sharing of experiences across organizations and industries. Core Competencies addressed in the training:

-Customer service excellence (Hello How may I help)

-Communication with Customers

-Handling difficult customers and complaints

-Working customer service teams and team motivation

-Understanding the customer service processes

-Understanding customer experience management Who should attend?

No 7 Ikorodu Road by BRT Bus Stop, Maryland Ikeja Lagos. Jan 18 - 29 Jan, 2014
NGN45,000.00 per Participant
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