Dear Professional, We wish to inform you that the next batch of our customer service for open training front-line professionals comes up in January 2014, see details below. “The Essential Skills for customer Service Excellence” Course fee is 45,000/participant. Venue 7 Ikorodu Road, Maryland Lagos Course Description: The Essential Skills for Customer Service Excellence Duration: 2 Days Training Dates: -Sat 18th and Sat 25th January 2014 -Wed 21st and Wed 22nd January 2014 Nominate your employees for this training, and enhance their service delivery skills. This is a great opportunity for skills acquisition and sharing of experiences across organizations and industries. Core Competencies addressed in the training:
-Customer service excellence (Hello How may I help)
-Communication with Customers
-Handling difficult customers and complaints
-Working customer service teams and team motivation
-Understanding the customer service processes
-Understanding customer experience management Who should attend?