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Customer Service Course

By: Landover Aviation Business School

Lagos State, Nigeria

16 - 18 Jun, 2014  3 days

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On completion of the training participants should be able to:

  • Have a general overview and understanding of the corporate environment.
  • Have enhanced customer service skills.
  • Have enhanced job seekers' profile in the employment market.
  • Be able to relate with customers on a more professional level by possessing better communication skills.

For Whom

  • This course is designed for
  • Graduates or Students desirous of making a career as Customer Service representative.
  • Public Relations & Sales Support Personnel.
  • Protocol and Corporate Services Personnel.
  • Frontline staff of organization/agencies.
  • Flight Attendants
  • Meet and greet personnel of large organization
  • Airport General Operations Personnel
  • Travel Agency Personnel
  • Ticketing and Reservation Officers, Check-In Staff
  • Baggage Service Officers, Cargo and Receiving Agents

Course Content:

  • Course Introduction
  • Measuring Customer Service effectiveness
  • Communication Skills/Customer contact technicalities
  • Dealing with difficult customers/clients and their complaints
  • Exceeding Customers expectations
  • Customer Recovery
  • Personal Branding vs Brand Image
  • New Trends in Customer Service
  • Managing Stress
Landover Business School (LBS), 17 Simbiat Abiola Road, Ikeja Lagos, Nigeria. Jun 16 - 18 Jun, 2014
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