People management is one of the most daunting aspects facing managers; especially those at the middle management level, in the workplace. People are unpredictable. People have emotions and feelings and they cannot all be treated in the same way. This makes people management complicated. Furthermore, new managers are often faced with the difficulty of having to manage a team that used to be their peers and this can make the transition even more intimidating. In order to assist new managers to address the challenges faced with managing people, this training has been designed to provide participants with skills and techniques needed to effectively relate and lead their team.