Environmental elements often shape individuals to 'conform to the environment'. Unfortunately, the effects of conformity are not always positive. Childhood messages, institutions, and so on sometimes shape people to become non-assertive (keep quiet when they should speak up, mask what they really want to say in ambiguous language) or become aggressive (talk down, shout and fight) even when it is absolutely unnecessary.
This seminar provides a practical approach to being assertive - building self-esteem, managing firmness and compromise as well as handling tough situations with composure and confidence.
Self-assessment and self-strengthening
The eight-step ladder to building assertiveness
Sources of aggression and non-assertion
Growing and managing self-esteem
Getting others to listen to you
Coping with difficult people and situations
Senior managers and team leaders, function and projects heads, supervisors who want to develop assertiveness and exert greater influence, staff who want to develop communication and assertiveness skills necessary to express themselves effectively.