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The Essential Skills for Customer Service Excellence

By: Contact Center Support Professionals Ltd

Lagos State, Nigeria

18 - 19 Jan, 2014  2 day

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Dear Professional , We wish to inform you that the next batch of our customer service for open training front-line professionals comes up in January 2014, See details below: "The Essential Skills For Customer Service Excellence" Course fee is 45,000/participant. Venue 7 Ikorodu Road, Maryland Lagos Course Description: The Essential Skills for Customer Service Excellence Duration: 2 Days Group 1: Sat 18th and Sat 25th January 2014 Group 2 Wed 22nd and Wed 29th January 2014 Nominate your employees for this training, and enhance their service delivery skills. This is a great opportunity for skills acquisition and sharing of experiences across organizations and industries. Core Competencies addressed in the Training: • Customer service excellence (Hello How may I help) Communication with Customers • Handling difficult customers and complaints • Working customer service teams and team motivation • Understanding the customer service processes • Understanding customer experience management Who should attend? • Contact Centre Professionals • Sales and Marketing Representatives • Personal assistants and receptionist • Order fulfillment professionals • Secretaries and key account managers • Back office support Staff Empower your Staff Today! For Enquiries and Booking Contacts, Call: Ngozi on 08032253999 Or Ann on 08033657519 E -mail: Website:

CCSP Event Centre, No 7 Ikorodu Road by BRT Bus Stop Maryland, Lagos. Jan 18 - 19 Jan, 2014
NGN45,000 per Participant
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