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Managing Difficult Situations and Officers in Organisation (LDSD 618) 2nd Run

By: Administrative Staff College of Nigeria  

Lagos State, Nigeria

03 - 07 Nov, 2014  5 days

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At the end of the workshop, participants should be able to:
  •   Explain different perspectives of difficult situations
  •   Recognize common difficult situations in organisations
  •   Identify factors responsible for making officers difficult
  •   Develop the ability to cope or affectively handle difficult situations and officers
Course Contents
  •   The workshop content covers the following topics;
  •   Understanding the Frame work of Public Service Rules
  •   Perspectives of Difficult Situations
  •   Management Concept of Difficult Situations
  •   Common Difficult Situations in Organisation
  •   Causes of Difficult Situations
  •   Approaches to Handling Difficult Situations
  •   Factors Responsible for Making Officers Difficult
  •   Types of Difficult Officers
  •   Management Strategies of Handling Difficult Officers
  •   Counselling and Rehabilitation Techniques
Target Audience:
 The workshop is designed for Directing Staff, Heads of Department, Division/Unit, Management Staff and Personnel Managers etc. Workshop Methodology: Lecturette, power point presentation, syndicate exercises, and discussion.
ASCON Complex, Topo – Badagry Nov 03 - 07 Nov, 2014
NGN65,000.00 (Excludes accommodation and feeding).
(Convert Currency)

08120911200, 07082453811

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