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Workshop on Effective Service Delivery (PASD 605) 1st Run

By: Administrative Staff College of Nigeria (ASCON)  

Lagos State, Nigeria

09 - 13 Jun, 2014  5 days

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At the end of the Workshop, participants should able to:
  •   Deliver effective service to clients/customers;
  •   Develop a simple customer charter
  •   Identify factors that affect effective service delivery; and
  •   Ensure customer satisfaction.
Course Contents
  Topics to be delivered include, among others:
  •   Overview of Management;
  •   Overview of Service Delivery;
  •   Determining the Client Charter;
  •   Total Quality Management (TQM);
  •   Management of Change;
  •   Effective Communication and Interpersonal Skills
Target Audience:  
The Workshop is designed for Senior Public Service Officers on GL 08 - 14, SERVICOM Desk Officers, Political Leaders, Advisers and Development partners.
ASCON Complex, Topo – Badagry Jun 09 - 13 Jun, 2014
NGN75, 000.00
(Convert Currency)

08120911200, 07082453811

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