Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Workshop on Effective Service Delivery (PASD 605) 1st Run

By: Administrative Staff College of Nigeria (ASCON)  

Lagos State, Nigeria

09 - 13 Jun, 2014  5 days

Follow Event

  

At the end of the Workshop, participants should able to:
  •   Deliver effective service to clients/customers;
  •   Develop a simple customer charter
  •   Identify factors that affect effective service delivery; and
  •   Ensure customer satisfaction.
Course Contents
  Topics to be delivered include, among others:
  •   Overview of Management;
  •   Overview of Service Delivery;
  •   Determining the Client Charter;
  •   Total Quality Management (TQM);
  •   Management of Change;
  •   Effective Communication and Interpersonal Skills
Target Audience:  
The Workshop is designed for Senior Public Service Officers on GL 08 - 14, SERVICOM Desk Officers, Political Leaders, Advisers and Development partners.
ASCON Complex, Topo – Badagry Jun 09 - 13 Jun, 2014
NGN75, 000.00
(Convert Currency)

08120911200, 07082453811

Related Courses
Human Capital Management Human Capital Management

15 days, 14 - 28 May, 2018 

2018-05-14 12:05:00
Lagos State, Nigeria

Administrative Staff College of Nigeria (ASCON)

In this Human Capital Management, participants will be able to apply requisite skills and knowledge to handle human capital related issues. Key Benefit Better understanding of the principles and ...

Career Development Skills Career Development Skills

5 days, 14 - 18 May, 2018 

2018-05-14 12:05:00
Lagos State, Nigeria

Administrative Staff College of Nigeria (ASCON)

In this Career Development Skills workshop training, participant will be equipped with the knowledge, skills and attitude for facilitating employee career growth and development and the framework for ...

Registry Administration Registry Administration

5 days, 27 - 31 Aug, 2018 

2018-08-27 12:08:00
Lagos State, Nigeria

Administrative Staff College of Nigeria (ASCON)

In this Registry Administration training, participants will be to apply modern techniques for registry maintenance and records security Key Benefit Exposure to modern registry management practices ...

Management of Secretarial Functions Management of Secretarial Functions

5 days, 26 - 30 Mar, 2018 

2018-03-26 12:03:00
Lagos State, Nigeria

Administrative Staff College of Nigeria (ASCON)

In this Management of Secretarial Functions training, participants will be equipped requisite knowledge, skills and attitudes to handle secretarial functions Key Benefit Capacity to handle ...