Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Workshop on Effective Service Delivery (PASD 605) 1st Run

By: Administrative Staff College of Nigeria (ASCON)  

Lagos State, Nigeria

09 - 13 Jun, 2014  5 days

Follow Event

  

At the end of the Workshop, participants should able to:
  •   Deliver effective service to clients/customers;
  •   Develop a simple customer charter
  •   Identify factors that affect effective service delivery; and
  •   Ensure customer satisfaction.
Course Contents
  Topics to be delivered include, among others:
  •   Overview of Management;
  •   Overview of Service Delivery;
  •   Determining the Client Charter;
  •   Total Quality Management (TQM);
  •   Management of Change;
  •   Effective Communication and Interpersonal Skills
Target Audience:  
The Workshop is designed for Senior Public Service Officers on GL 08 - 14, SERVICOM Desk Officers, Political Leaders, Advisers and Development partners.
ASCON Complex, Topo – Badagry Jun 09 - 13 Jun, 2014
NGN75, 000.00
(Convert Currency)

08120911200, 07082453811

Related Courses
Leadership and Performance Management Innovation Conference Leadership and Performance Management Innovation Conference

4 days, 21 - 24 Nov, 2017 

2017-11-21 12:11:00
Lagos State, Nigeria

Administrative Staff College of Nigeria (ASCON)

The public sector continues to advance in an era of transformation. innovation and digitalization. When working in such a continuously evolving and high pressured environment, it is essential for ...

Workshop on Hospital Management for Effective Service Delivery (LGSD 652) Workshop on Hospital Management for Effective Service Delivery (LGSD 652)

5 days, 04 - 08 Dec, 2017 

2017-12-04 12:12:00
Lagos State, Nigeria

Administrative Staff College of Nigeria (ASCON)

The broad objective of the Workshop to enhance the knowledge and skills of participants with a view to enabling them apply the techniques of hospital management to the improvement service delivery in ...

Entrepreneurship Development Programme (EDP) for Retiring Officers (BEMSD 605) Entrepreneurship Development Programme (EDP) for Retiring Officers (BEMSD 605)

12 days, 04 - 15 Dec, 2017 

2017-12-04 12:12:00
Lagos State, Nigeria

Administrative Staff College of Nigeria (ASCON)

At the end of the workshop, the participants would be able to plan for and work towards a purposeful and rewarding post-retirement life by overcoming the fears and uncertainties which often ...

Workshop on Modern Techniques of Target Setting for Corporate Managers and Administrators (MSD 625) Workshop on Modern Techniques of Target Setting for Corporate Managers and Administrators (MSD 625)

5 days, 20 - 24 Nov, 2017 

2017-11-20 12:11:00
Lagos State, Nigeria

Administrative Staff College of Nigeria (ASCON)

The overall objective of the workshop is to expose participants to unveil 21st Century Principles, Processes and Techniques of setting performance targets for effective and sustainable performance ...