Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Workshop on Effective Service Delivery (PASD 605) 2nd Run

By: Administrative Staff College of Nigeria  

Lagos State, Nigeria

08 - 12 Sep, 2014  5 days

Follow Event

  

At the end of the Workshop, participants should able to:
  •   Deliver effective service to clients/customers;
  •   Develop a simple customer charter
  •   Identify factors that affect effective service delivery; and
  •   Ensure customer satisfaction.
Course Contents
  Topics to be delivered include, among others:
  •   Overview of Management;
  •   Overview of Service Delivery;
  •   Determining the Client Charter;
  •   Total Quality Management (TQM);
  •   Management of Change;
  •   Effective Communication and Interpersonal Skills
Target Audience:  
The Workshop is designed for Senior Public Service Officers on GL 08 - 14, SERVICOM Desk Officers, Political Leaders, Advisers and Development partners.
ASCON Complex, Topo – Badagry Sep 08 - 12 Sep, 2014
NGN75, 000.00
(Convert Currency)

08120911200, 07082453811

Related Courses
Market Research Workshop Market Research Workshop

5 days, 18 - 22 Jun, 2018 

2018-06-18 12:06:00
Lagos State, Nigeria

Administrative Staff College of Nigeria

In this Market Research Workshop, participants will be provided with requisite knowledge and skills for concluding research Benefits Better appreciation and understanding of the use of Market ...

Management Methods, Techniques and Skills Development Management Methods, Techniques and Skills Development

28 days, 25 Aug - 21 Sep, 2018 

2018-08-25 12:08:00
Lagos State, Nigeria

Administrative Staff College of Nigeria

Participants will be equipped with requisite knowledge, analytical skills and techniques to function effectively as internal consultants initiating and implementing continuous performance projects in ...

Document and Office Security Management Document and Office Security Management

5 days, 24 - 28 Sep, 2018 

2018-09-24 12:09:00
Lagos State, Nigeria

Administrative Staff College of Nigeria

Participants of this Document and Office Security Management training course will be equipped with knowledge, skills and attitudes for ensuring office safety and security Key Benefits Exposure to ...

Advanced Human Resorce Managment Advanced Human Resorce Managment

14 days, 03 - 16 Nov, 2018 

2018-11-03 12:11:00
Lagos State, Nigeria

Administrative Staff College of Nigeria

In this Advanced Human Resource Management training, participants will be provided with requisite knowledge and skills to respond to changing trends in human resource managements practice, develop ...