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Workshop on Effective Service Delivery (PASD 605) 3rd Run

By: Administrative Staff College of Nigeria (ASCON)  

Lagos State, Nigeria

08 - 12 Dec, 2014  5 days

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At the end of the Workshop, participants should able to:
  •   Deliver effective service to clients/customers;
  •   Develop a simple customer charter
  •   Identify factors that affect effective service delivery; and
  •   Ensure customer satisfaction.
Course Contents
  Topics to be delivered include, among others:
  •   Overview of Management;
  •   Overview of Service Delivery;
  •   Determining the Client Charter;
  •   Total Quality Management (TQM);
  •   Management of Change;
  •   Effective Communication and Interpersonal Skills
Target Audience:  
The Workshop is designed for Senior Public Service Officers on GL 08 - 14, SERVICOM Desk Officers, Political Leaders, Advisers and Development partners.
ASCON Complex, Topo – Badagry Dec 08 - 12 Dec, 2014
NGN75, 000.00
(Convert Currency)

08120911200, 07082453811

Related Courses
Postgraduate Diploma in Public Administration (PGDPA) (PASD 900) Postgraduate Diploma in Public Administration (PGDPA) (PASD 900)
On going

9 months, 30 days, 01 Oct - 30 Jun, 2018 

2017-10-01 12:10:00
Lagos State, Nigeria

Administrative Staff College of Nigeria (ASCON)

The broad objective of this Course is to broaden the intellectual scope of participants; develop analytical and problem-solving capabilities of participants to enable them anticipate and respond to ...