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How to Regain Lost Business and Retain Existing Customers

By: SPC Patterns Consulting

Lagos State, Nigeria

06 - 07 Mar, 2014  2 day

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The training stands as an impetus to help participants acquire expertise in the subject matter. The objective of this program includes:

  • How customer perceptions and expectations are created; understand the real facts and how you can make a difference
  • What keeps the customer happy; know how to find out what they think is important
  • How to discover the golden key to developing exceptional customer relations
  • The use non-verbal signals and body behavior to get the best results
  • How to find your customer secret 'hot' buttons, press the right ones and avoid the wrong ones!
  • How to treat your customer as an individual
  • How to make sure you know what your customer is really saying. Find out why most people have trouble finding out
Tae Suites and Hotel 11, Oyo Close, Parkview Estate, Ikoyi, Lagos Mar 06 - 07 Mar, 2014
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+ 234 809 631 1689, +234 805 444 8597,