Once the presentations are prepared, the focus of the course will shift to delivery skills. Participants will learn techniques for managing nervousness and for using visual aids effectively while focusing on their visual, verbal, and vocal skills. They also will learn how to encourage audience participation in a way that will help ensure that their presentation points are of the most interest to the audience. Audience participation can result in difficult questions and/or audience members. Participants will learn methods for managing difficult questions. These methods can be customized based on the experiences of the participants themselves. Participants also will learn and practice methods for effectively managing difficult audience members.