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First Contact Excellence - Managing your Moments of Truth for Results

By: Bezaleel Consulting  

Lagos State, Nigeria

16 - 17 Apr, 2014  2 day

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A Moment of Truth is a customer's or prospect's first contact with your organisation. This contact could be in person, on phone, in writing, etc. and it will surely come. Every employee is therefore expected to excellently manage these moments of truth and convert every customer satisfaction moment to a selling and business continuity opportunity!

Open Enrolment Apr 16 - 17 Apr, 2014
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