Leaders and managers in organisations know that workplace expertise goes beyond excellence in technical skills. This is even more obvious in service-oriented companies. And in the face of mounting employee uncertainties due to current global economic crises, emotionally competent attitudes are needed to ensure team and individual performance from the shop floor to the board room. • Understand the business case for emotional intelligence, and why leading companies are embracing this important set of competencies today. • Learn how the workings of the human brain help to understand the nature and dimensions of emotional intelligence. • Understand and develop the critical competencies of Self Awareness, Self Management, Social Awareness and Relationship Management and their impact on leadership and business success • Learn how to apply a variety of emotional intelligence techniques to workplace issues like communication, leadership, coaching, team work, conflict resolution, and supervision.