This Diction, Elocution & Multi-channel Communication Skills course will encourage the contact centre professionals to communicate with confidence in a clear, concise and professional manner. The participants will understand how to use their voice and communication styles to connect with customers, creating a differentiated business brand and taking advantage of cordial customer relationships in a competitive banking environment.
Key Learning Outcomes:
At the end of the course, the participant will be proficient on how: -To implement Principles of Elocution in their Speech -Connecting to Customers Via voice Techniques -The art of articulation and inflection and intonation -Pronunciation and accent emphasis, -Voice coaching and Gestures with Video sessions and group exercises -The Benefits of Vocal/Volume Control -To Understand the Differences between Rhythm, Speech, Volume, and Pitch -Develop a confident speaking voice in formal and informal situations -To captivate a listener with a wealth of vocal and performance techniques -Utilizing wow phrases and magic words for customer happiness
Who is This Course For?
Contact Centre Representatives -Team leaders, Supervisors and managers - Every employee in contact with a customer
Open programs: Group 1, April 24-25 2014 Group 2, May 22-23 2014