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Diction, Elocution & Multi-channel Communication Skills

By: Contact Center Support Professionals Ltd

Lagos State, Nigeria

09 - 10 May, 2014  2 day

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Who is This Diction, Elocution & Multi-channel Communication Skills Course For?

  • Contact Centre Representatives
  • Team leaders, Supervisors and managers
  • Every employee in contact with a customer
Course Objective
This elocution course will encourage the contact centre professionals to communicate with confidence in a clear, concise and professional manner. The participants will understand how to use their voice and communication styles to connect with customers, creating a differentiated business brand and taking advantage of cordial customer relationships in a competitive banking environment.
Key Learning Outcomes
At the end of the course, the participant will be proficient on how:
  • To implement Principles of Elocution in their Speech
  • Connecting to Customers Via voice Techniques
  • The art of articulation and inflection and intonation
  • Pronunciation and accent emphasis,
  • Voice coaching and Gestures with Video sessions and group exercises
  • The Benefits of Vocal/Volume Control
  • To Understand the Differences between Rhythm, Speech, Volume, and Pitch
  • Develop a confident speaking voice in formal and informal situations
  • To captivate a listener with a wealth of vocal and performance techniques Utilizing wow phrases and magic words for customer happiness
Diplomat Hotels Ikeja May 09 - 10 May, 2014
NGN55,000.00 Per Participant:
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08028096294