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Advance Award in Customer Service

By: Contact Center Support Professionals Ltd

Lagos State, Nigeria

24 - 26 Apr, 2014  3 days

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The Advance Award in Customer Service is awarded by ABP and endorsed by ABE. It provide learners with relevant qualifications that incorporate the latest industry thinking and application BENEFITS Better Performance on your Job Internationally Recognized Qualification Powerful Tools for Career Advancement Qualification that incorporate The Latest Industry Thinking LEARNING OUTCOMES v Concepts, Components, Principles of Customer Service v Customer Service Excellence v Customer Relationship and Retention Management v Processes in Delivery Excellent Customer Service v International Quality Standards and Gov’t Regulations v Systems, Tools & Methods of Measuring service Excellence v Effective Communication Methods for Excellent Customer service v Workforce Management (Motivation & Performance Management)

CCSP Event Center, Maryland Lagos Apr 24 - 26 Apr, 2014
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