Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Handling Customer Complaints

By: Impact Training and Management Consulting Limited  

Lagos State, Nigeria

24 - 25 Jul, 2014  2 day

Follow Event

  

Receiving customer complaints is inevitable in any business but handling those complaints can be challenging. Being able to listen, respond to and handle customer complaints in a positive manner is an important step in acquiring and retaining your customers. This course will challenge participants' belief in managing customer expectations of them and their organisation. Participants will leave the course with a personal action plan identifying the key changes to make, and the skills to practice.

10, Obokun Street, Off Coker Road, Ilupeju, Lagos, Nigeria Jul 24 - 25 Jul, 2014
NGN77,500.00
(Convert Currency)

08023060462

Related Courses
Protocol and Travel Management Protocol and Travel Management

3 days, 08 - 10 Nov, 2017 

2017-11-08 12:11:00
Lagos State, Nigeria

Impact Training and Management Consulting Limited

Best practice protocol services are delivered in deliberate observance of extant norms and modern rules of engagement.  A Protocol officer should possess the knowledge, skills and attitude ...

Advanced Management and Administrative Course for Secretaries and Personal Assistants Advanced Management and Administrative Course for Secretaries and Personal Assistants

3 days, 06 - 08 Dec, 2017 

2017-12-06 12:12:00
Lagos State, Nigeria

Impact Training and Management Consulting Limited

This course prepares Senior Secretaries and PA’s for career change into supervisory, managerial and administrative positions. It will also enable them manage their bosses who are likely to ...

Time and Priority Management Time and Priority Management

2 day, 14 - 15 Aug, 2017 

2017-08-14 12:08:00
Lagos State, Nigeria

Impact Training and Management Consulting Limited

The root cause of low work productivity is poor time planning and use. Many people are unable to prioritize tasks and work under pressure. Time is a most valuable resource and the more control we can ...

Strategies for Finding and Winning New Business Strategies for Finding and Winning New Business

2 day, 07 - 08 Aug, 2017 

2017-08-07 12:08:00
Lagos State, Nigeria

Impact Training and Management Consulting Limited

New business is the engine of every company’s growth and profitability. Your business survival is largely tied to your ability to win new customers and keep the existing ones. This course is ...