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Certification and Membership course


Lagos State, Nigeria

27 - 28 Jun, 2014  2 day

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How to Get a Customer Service Job in a Bank, Telecoms or Blue-chip Company in Nigeria! In the past you needed to travel outside Nigeria and pay thousands of dollars to get this rare and highly respected training & certification but the Institute of Customer Service of Nigeria (ICSN), a body accredited by the Federal ministry of Education has partnered with a UK-Based body Institute of Customer Service and Relationship UK to start offering this training here in Nigeria at a highly subsidized rate. The training has commenced and the Lagos chapter of the Institute is NOW offering a special 2 day intensive certification course and membership. The training covers an international customer service curriculum tenable worldwide and at the end you will be issued with professional certificate from the ICSN and also inducted as a member of the ICSN.

Did you know that:

• Customer service related jobs are one of the best paying positions in Nigeria today? A customer service officer in a top company earns anything from N50, 000 to N120, 000 per month.

• There are lots and lots of new openings in big companies every week for customer service officers.

• Top Companies like banks, telecoms, oil companies and various other blue chip companies prefer to employ customer service officers that are certified by a reputable institution.

• Even without a relevant degree or poor grades, having a customer service certification from a reputable body like ICSN means that you can still qualify for such jobs as your industry experience becomes relevant.

How to Register and Get Certified

Step 1: send an email of your full name, phone number, email address and location to us via email

Step 2: You will be contacted on the certification course date and sent a copy of the membership application form and available payment options.

Step 3: You are to download and print the form, fill the form and return the form with other documents physically or through proxy (a person appointed by you) at the ICSN Office, PEI Centre building, 114A&B Ilupeju Street, Dolphin Estate, Ikoyi, Lagos with your full payment. Payment is via cash at the centre.

NB: Payment must be completed before certification course.

Registration Fees:

Student Category Qualification: In a tertiary institution Application Fee: N2,500 Program Fees: N30,000

Graduate Category Qualification: Fresh Graduates, NYSC, Workers with 1 – 3 years experience Application Fee: N5,000 Program Fees :N45,000

Associate Category Qualification: Workers 3 - 6 years experience Application Fee: N5,000 Program Fees :N50,000

Full Member Qualification: 6 to 14 years working experience Application Fee: N5,000 Program Fees: N55,000

Senior Member Qualification: 15+ years working experience Application Fee: N5, 000 Program Fees: N60,000

Corporate Membership also available *Payment covers membership application, course materials, manuals, Professional course, and certification examination for membership.

Certification Course Date: 27th & 28th June, 2014. Call: Time to call: 9am – 5pm (Mondays – Fridays)

Institute of Customer Service of Nigeria (ICSN), PEI Centre Building, 114A/B Ilupeju Street, Dolphin Estate, Ikoyi, Lagos. Jun 27 - 28 Jun, 2014
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