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Diction, Elocution & Multi-channel Communication Skills

By: Contact Center Support Professionals Ltd

Lagos State, Nigeria

26 - 27 Jun, 2014  2 day

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This elocution course will encourage the contact centre professionals to communicate with confidence in a clear, concise and professional manner. The participants will understand how to use their voice and communication styles to connect with customers, creating a differentiated business brand and taking advantage of cordial customer relationships in a competitive banking environment.

Key Learning Outcomes:

At the end of the course, the participant will be proficient on how:

  • To implement Principles of Elocution in their Speech
  • Connecting to Customers via voice Techniques
  • The art of articulation and inflection and intonation
  • Pronunciation and accent emphasis,
  • Voice coaching and Gestures with Video sessions and group exercises
  • The Benefits of Vocal/Volume
  • Control to Understand the Differences between Rhythm, Speech, Volume, and Pitch
  • Develop a confident speaking voice in formal and informal situations
  • To captivate a listener with a wealth of vocal and performance techniques
  • Utilizing wow phrases and magic words for customer happiness

Who is This Course For?

  • Contact Centre Representatives
  • Team leaders, Supervisors and managers
  • Every employee in contact with a customer
Lagos Ikeja Hotel, Allen, Ikeja Jun 26 - 27 Jun, 2014
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