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Certified Customer Service Manager

By: Contact Center Support Professionals Ltd

Lagos State, Nigeria

11 - 12 Jul, 2014  2 day

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  •  Better performance on your job
  • Internationally recognized qualification
  • Powerful tools for career advancement
  • Be a SQI certified customer service manager
  • Qualification that incorporate the latest industry thinking

Learning outcomes

Concepts, components, principles of customer service customer service excellence customer relationship and retention management processes in delivering excellent customer service international quality standard and gov’t regulation system, tools & methods of measuring service excellence effective communication methods for excellence customer service workforce management (motivation & performance management)

CCSP Event center, 7, Ikorodu road by BRT bus stop Maryland- Lagos Jul 11 - 12 Jul, 2014
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08064835757, 08028096294, 08032253999