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Customer Service Intelligence

By: JK Michaels Consulting  

Lagos State, Nigeria

24 - 25 Jul, 2014  2 day

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After this customer service training course, delegates will be able to: Recognize what ‘customer service excellence’ really means – to you and your customers Understand the logic behind spending more on valuable customers, rather than “one-size-fits-all” marketing Understand and shape the role of each employee in the customer value chain Identify ‘best practice’ in managing different customer situations, including complaints Motivate and maintain morale in front-line customer service staff and teams Integrate all aspects of your organization to manage and exceed customer expectations Develop, motivate and inspire customer-value staff to deliver high quality consistently

33, Olorunmbe Street Wemabod Estate off Adeniyi Jones, Ikeja, Lagos Jul 24 - 25 Jul, 2014
NGN65,000.00
(Convert Currency)

07098119128

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