Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Customer Service Intelligence

By: JK Michaels Consulting  

Lagos State, Nigeria

24 - 25 Jul, 2014  2 day

Follow Event


After this customer service training course, delegates will be able to: Recognize what ‘customer service excellence’ really means – to you and your customers Understand the logic behind spending more on valuable customers, rather than “one-size-fits-all” marketing Understand and shape the role of each employee in the customer value chain Identify ‘best practice’ in managing different customer situations, including complaints Motivate and maintain morale in front-line customer service staff and teams Integrate all aspects of your organization to manage and exceed customer expectations Develop, motivate and inspire customer-value staff to deliver high quality consistently

33, Olorunmbe Street Wemabod Estate off Adeniyi Jones, Ikeja, Lagos Jul 24 - 25 Jul, 2014
(Convert Currency)


Related Courses
ITIL Foundation ITIL Foundation

2 day, 11 - 12 Jun, 2018 

2018-06-11 12:06:00
State, Nigeria

JK Michaels Consulting

The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, ...

OHSAS 18001-2007 Foundation and Practitioner Lead Auditor OHSAS 18001-2007 Foundation and Practitioner Lead Auditor

5 days, 18 - 22 Jun, 2018 

2018-06-18 12:06:00
Lagos State, Nigeria

JK Michaels Consulting

Occupational health and Safety Management Systems Auditor and Lead Auditor Training course (OHSAS 18001 lead auditor course) is intensive, challenging, highly interactive and practical course ...

Certified Project Risk Manager (CPRM) Certified Project Risk Manager (CPRM)

4 days, 06 - 09 Aug, 2018 

2018-08-06 12:08:00
Lagos State, Nigeria

JK Michaels Consulting

Certified Project Risk Manager course will equip participant with a proactive approach to risk and also learn how to spot opportunity and threats. Too often risk management is seen as reactive, but ...

Problem Solving Problem Solving

2 day, 22 - 23 Nov, 2018 

2018-11-22 12:11:00
Lagos State, Nigeria

JK Michaels Consulting

Successful organizations recognize that critical thinking and creative solutions to problems significantly enhance business potential. Today’s decision makers must use a variety of thinking ...