Nigerian Seminars and Trainings

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Customer Service Excellence

By: CorpTrain Ghana™ Ltd


07 - 08 Aug, 2014  2 day

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Course Overview:

Participants will spend the first part of the day getting to know each other and discussing what will take place during the workshop

Participants will also have an opportunity to identify their personal learning objectives

LEARNING OUTCOMES: After completing this two days training, participants would have gained these specific learning objectives:

• Demonstrate a customer service approach

• Understand how your own behaviour affects the behaviour of others

• Demonstrate confidence and skill as a problem solver

• Apply techniques to deal with difficult customers

• Make a choice to provide customer service

PALOMA HOTEL, ACCRA Aug 07 - 08 Aug, 2014