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Total Quality Management

By: Michael Stevens Consulting

Lagos State, Nigeria

20 - 22 Aug, 2014  3 days

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WHY TQM Implementing? TQM has proven to bring profound benefits to an organization thus studying, understanding, and implementing TQM is becoming a necessity if an organization wishes to remain competitive and relevant, especially in today’s global competition for customers, market and global economy.

Key Learning Outcomes

At the end of this course, it is intended that the participants should have been imparted with the necessary knowledge and skills on:

• The key ingredients of the quality improvement strategy of TQM

• How participants can delight customers and optimize long term market share by adopting a customer focused TQM process

• How costs that result from poor quality can be reduced significantly by shaping, through TQM, a new management system and corporate culture 

• What participants must know and do to accomplish the implied radical, but beneficial changes

 • Concept of Involvement, Empowerment, and Commitment by management and all employees

• Meeting customer requirements Focusing on processes / improvement plans

Michael Stevens Training Center, 22B, Rafiu Shittu Street, Alaka Estate, Surulere, Lagos Aug 20 - 22 Aug, 2014
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Dr Stanley Ohenhen, Leke Olunrunfemi