This course focuses on specific objectives, such as
1) Radically changing business processes,
2) Product/service quality
3) Profitability and
4) Competitive advantage.
It provides tools and methods for delegates to initialise, translate, plan, analyse, redesign and implement business activities in their organisations to meet organisational goals, particularly in market analysis and segmentation. It highlights the need for understanding core business processes as those that really add value to the existing business mainstream. The re-engineering strategies for those value-added activities are then visited and analysed for implementation
Who Should Attend?
People of all roles and disciplines, including those delegates who are new to the field of market segmentation and business process re-engineering (BPR) or need to understand the whole picture. It brings delegates up to speed quickly so they can participate in BPR initiatives in their organisations. It also is designed to bring senior executives and managers up to speed quickly on issues related to market strategies, such as low-cost leadership, niche area concentration and customisation.
Delegates will gain knowledge and skills to:
Understand common issues related to ICT segments and BPR
Align processes with business objectives
Apply industry practices using SQAIRPAD and CARAT analysis
Participate in a simple, workshop-style discussion session for formulating network strategies
Comprehend an overview of SCOPER analysis – business drivers and performance
Understand lean process, agile process and benchmarking
Apply new systems and change management • Employ a 5-Why analysis