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International Best Practices and Standards in Telecoms Consumer Affairs

By: Growth Academy Limited

United Kingdom

30 Mar - 03 Apr, 2015  5 days

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This course clarifies the significant role of management in providing excellent customer service, including how leadership defines the success of the business and how to introduce and maintain best practices to deliver the highest possible level of customer service.

Who Should Attend?

 Executives, managers, and supervisors who want to improve relations with both internal and external customers, as well as others responsible for policy, standards, best practices or improving service and customer relations.

Course Outcomes

 Delegates will gain knowledge and skills to:

  • Understand the critical role of management attitudes and values

  • Define who one’s consumers are and uncover what they really want

  • Create a consumer-oriented organisation with purpose, direction and meaning

  • Provide direction, training and recognition to frontline people

  • Create and manage outstanding, front-line customer service

  • Recognise the importance of understanding and reviewing customer expectations

  • Ensure that service levels still meet profitability targets

  • Share and implement a service and communication charter

  • Achieve total customer satisfaction

  • Generate and ensure full employee buy-in and follow-through

 

London, UK Mar 30 - 03 Apr, 2015
£2,350(for one week)
(Convert Currency)

+4402032661001

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